We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of PassionSys (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://passionsys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great product! Just like in the picture. Fast shipping to Croatia!
8 Aug 2019 05:23
THE bag and beautiful. Like the picture. Good quality. Arrived to Portugal in 15 days very well packed.
3 Aug 2019 01:23
Super! Packed just in a thousand layers of puffy and some airy ribbed thing. The parcel came in less than a month. Thank you!
30 Jul 2019 08:20
Delivery to the moscow region 17 days, packed perfectly! i liked everything very much! Beautiful comfortable clutch!
29 Jul 2019 05:10
I love it... safely packed
27 Jul 2019 12:38
Super clutch, excellent quality! Fast shipping.
25 Jul 2019 02:48
The bag is wonderful and the packaging is very excellent. Keep it from scratching. The only problem is the size is smaller than the picture but it is I wish the same picture would be nicer.
24 Jul 2019 13:17
Excellent, beautifully packaged!
24 Jul 2019 05:26
Got it fast and quality is good.
12 Jul 2019 11:49
Very beautiful and solid. Well packaged
12 Jul 2019 07:25
Very good quality. But came with few scratches here and there.
11 Jul 2019 12:10
Love it! Shipping was fast and description accurate. Definitely has my repeat business
11 Jul 2019 01:07
He's arrived fast, in only eight days, i told the store i needed it by the end of the month and he sent it to me very quickly. It comes very protected with two bubble covers and also a protective plastic so it doesn't scratch. It's identical to the photos. The chain comes loose in a bag partly so it doesn't spoil. seller of 10, i'll buy again
10 Jul 2019 09:29
Better than I imagined!! Strong material. Beautiful look. It will be perfect for the Ariana Grande concert!