We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of PassionSys (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://passionsys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery 13 days from warehouse in russia. corresponds to the description. Very soft skin
5 Aug 2019 05:23
Very fast delivery (3 days). Brought the courier. Packing is good. The bag is leather, but the quality of the skin is not very. The bag is roomy, a lot of pockets, zippers all work.
4 Aug 2019 06:54
very good :)
3 Aug 2019 00:43
Norm to omsk 5 days
2 Aug 2019 23:42
Order received in 5 days, very fast delivery. The courier brought the parcel home. The bag is filled with paper, packed in a vacuum film and a special cover. Transportation carried well. Outwardly, everything is qualitatively executed: the snakes work, the threads do not stick out, the lines are even, very soft, pleasant to the touch. The bag is very voluminous due to the wide bottom. The parameters all correspond to the declared. It gives the impression of a leather bag, but i can not say exactly. While everything is fine, as it will be in the future, we will look in the process. My husband is happy. Thanks to the store for the promptness! Success!
2 Aug 2019 04:06
It's the second we ordered, we like it very much! Has arrived in madrid in 10 days
2 Aug 2019 02:55
Received the order, all as in the description, soft leather, fast delivery by courier to the house, thanks to the store
30 Jul 2019 19:34
The description corresponds to reality. The bag is sewn very well. The seams are even, there are no hanging threads. Pleasant to the touch. Looks expensive. To blagoveshchensk amur region reached in 24 days. Got it at the post office. After operation, i will add a tip.
29 Jul 2019 06:37
The shipment was fast
29 Jul 2019 02:05
Beautiful bag, genuine leather. Super fast delivery. 21 July ordered, today 29 July received. Excellent store.
29 Jul 2019 01:46
Delivery to tver region within a week. The bag is good. Corresponds to the description.
28 Jul 2019 23:02
Quality is good, sewn neatly.
27 Jul 2019 01:39
Bag class, comfortable, quality at the level. Seller recommend!!!
26 Jul 2019 03:07
Good bag. was well packed. lightning works. inside was stuffed paper, (there were no bonuses to the bag). the skin is soft, pleasant to the touch, the delivery took a few days courier, brought home) bought for 969r. there was no need to communicate with the store, sent the next day.