We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of PassionSys (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://passionsys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This product had already bought it and i thought it was excellent so i bought it again.
2 Aug 2019 13:26
31 Jul 2019 20:53
Guys are great! Wife is happy with the gift!
31 Jul 2019 01:27
I received it around 5th week after placing the order. It was opened at customs and I had to pay a little more amount for the repacking. It looks nice and sturdy. I'll give further reviews after using. Came with a gift band. Packed well, no damage and a cloth cleaning cloth and polythene cover included
26 Jul 2019 14:50
Very good sunglasses. Really polarized. Recommend.
25 Jul 2019 11:35
Good product and delicate. It comes with all the packaging to keep it. The shipment was very fast.
25 Jul 2019 08:38
25 Jul 2019 05:03
Excellent quality. I ordered these for my daughter. This is not the first purchase in this store. Delivery to israel 2 weeks. Seller recommend to everyone.
23 Jul 2019 05:56
וואוו וואוו thanks very much are מושלמות arrived fast thank you very much you very store strongly recommended
22 Jul 2019 20:17
Love these glasses - fun and stylish and so comfy!
22 Jul 2019 06:16
Cute glasses, delivery 19 days to ivanovo region
18 Jul 2019 18:08
The order came in three weeks, well packed. Glasses are great. There is a cover and a cloth. Thank you store
17 Jul 2019 12:09
16 Jul 2019 09:25
The store is lucky! constantly in touch. the glasses are just super! and such a fast delivery i did not expect at all! ten days and my glasses! order will not regret!
14 Jul 2019 13:31
Kokybiski, graziai ipakuoti water grandfather ir valymo servetele, netiks smulkiam vediui, nes dideli
12 Jul 2019 04:31
The quality is excellent. Only fit on a very miniature face, on a large will look funny.