We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of PassionSys (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://passionsys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came a little dirty inside. But not critical. Handbag small. The wallet fits.
10 Aug 2019 09:03
Bags of good quality. i order not the first time. i recommend. all in time came., tracking to the house
10 Aug 2019 01:39
Perfect i love it is spacious and zipper very good quality
9 Aug 2019 09:42
Thank you, everything is fine! Soft material and quality sewing. the presence of pockets inside, and two straps. everything works. there was some incomprehensible stain on the buckle .. at first thought that the glue .., but not. .. Everything is easily cleaned. the store is responsive.
9 Aug 2019 04:02
A good handbag, fully corresponds to the description. for a purse, phone and keys just right. Instant shipment, super fast delivery-to omsk in 12 days. with the store did not communicate, the track was tracked all the way. quality for its price is excellent. seller thanks and success in business!
8 Aug 2019 11:31
The bag is cool!
7 Aug 2019 23:53
The bag is good,!! i have three of them already, and i will order further!! the only thing this time is not very good working clasp! but it's not critical!!! thanks))
5 Aug 2019 23:38
5 Aug 2019 16:27
Solid. Meets expectations.
4 Aug 2019 05:54
Good looking. Let's see how it will be worn.
4 Aug 2019 05:24
Beautiful bag. The quality is also good.
4 Aug 2019 00:54
2 weeks went, tracked, although the delivery is free, for 360 rubles a bag of good quality, managed to come to me on vacation at sea, thank you
2 Aug 2019 05:39
Bags cool already three pieces bought different colors. comfortable. fast delivery and all served